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Question 1 of 37
1. Question
Can a London licensed PHV driver approach passengers on the pavement outside a late-night venue?
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Question 2 of 37
2. Question
Can a London licensed PHV driver carry out bookings outside Greater London?
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Question 3 of 37
3. Question
Can a PHV driver accept street pickups outside their operator’s centre?
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Question 4 of 37
4. Question
Can a PHV driver approach passengers outside a late-night venue to offer services?
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Question 5 of 37
5. Question
Can a PHV driver pick up passengers without a booking outside their operator’s centre?
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Question 6 of 37
6. Question
Can you accept a booking from an unlicensed operator?
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Question 7 of 37
7. Question
How can an operator’s licence be verified?
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Question 8 of 37
8. Question
How can you verify if an operator is licensed to offer private hire bookings?
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Question 9 of 37
9. Question
How should a driver behave to avoid complaints from residents near the operating centre?
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Question 10 of 37
10. Question
How should a driver handle a passenger with an assistance dog?
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Question 11 of 37
11. Question
How should a driver handle changes to the journey details during the trip?
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Question 12 of 37
12. Question
How should a driver respond to a suspicious unattended item?
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Question 13 of 37
13. Question
In which circumstances can you accept a fare outside a late-night venue?
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Question 14 of 37
14. Question
What action should a driver take upon finding lost property?
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Question 15 of 37
15. Question
What action can you take if a passenger approaches your PHV without a valid booking?
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Question 16 of 37
16. Question
What information should be recorded by the operator before each journey?
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Question 17 of 37
17. Question
What is a driver’s responsibility in terms of lost property?
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Question 18 of 37
18. Question
What is the function of TfL’s licence checker tool?
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Question 19 of 37
19. Question
What is the main purpose of private hire services in London?
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Question 20 of 37
20. Question
Where can passengers make bookings for London PHV drivers?
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Question 21 of 37
21. Question
Which area can you pick up passengers at Heathrow Airport?
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Question 22 of 37
22. Question
What should you do if you have any doubts about whether a journey outside of Greater London is legal or not?
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Question 23 of 37
23. Question
What must a PHV driver do before allowing a passenger into their vehicle?
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Question 24 of 37
24. Question
What must a driver receive from an operator before allowing a passenger into their vehicle?
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Question 25 of 37
25. Question
What number should a driver call if they suspect suspicious activity related to terrorism?
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Question 26 of 37
26. Question
What should a driver do if a passenger disputes the fare at the end of the journey?
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Question 27 of 37
27. Question
What should a driver do if a passenger wants to change their journey destination?
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Question 28 of 37
28. Question
What should a driver do if a passenger with an assistance dog wants to travel?
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Question 29 of 37
29. Question
What should a driver do if they observe suspicious activity?
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Question 30 of 37
30. Question
What should a driver do if they suspect an unattended item may be dangerous?
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Question 31 of 37
31. Question
What should you do if you’re unsure whether an operator has a license?
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Question 32 of 37
32. Question
When can a driver refuse a booking that they previously accepted?
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Question 33 of 37
33. Question
Where can an operator with a late-night venue licence take bookings?
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Question 34 of 37
34. Question
Who is responsible for determining the fare charged by PHV operators?
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Question 35 of 37
35. Question
Who can make their own rules (byelaws) about Taxis and PHVs?
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Question 36 of 37
36. Question
What are the rules made by an airport for taxis and PHVs called?
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Question 37 of 37
37. Question
What could happen if there are complaints about a driver’s behaviour?
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