(08) Multiple-choice – Practice

1. What is one of the key goals of TfL in improving transport in London?

1. What is one of the key goals of TfL in improving transport in London?

2. When assisting disabled passengers, what should you do if they ask for guidance to the vehicle?

3. Why is it important to inform vision-impaired passengers about delays or route changes?

4. What are the protected characteristics under the Equality Act 2010?

5. What is the responsibility of a designated wheelchair accessible PHV driver regarding passengers’ safety belts?

6. Under what circumstances can a PHV driver get an exemption from carrying assistance dogs?

7. What is the purpose of the Shariat Council’s guidance regarding assistance dogs for Muslims?

8. How should PHV drivers treat assistance dogs while they are in the vehicle?

9. What action might be taken against a PHV driver who breaks the Equality Act?

10. What should you do if a passenger with a learning disability is worried about a change in route?

11. How should you communicate the fare to a vision-impaired passenger?

12. What should a PHV driver do before leaving a disabled passenger at their destination?

13. What is the main purpose of TfL’s expectations for PHV drivers?

14. When assisting a vision-impaired passenger, how should you guide them to the vehicle?

15. What is the significance of offering assistance to passengers who may not have visible disabilities?

16. How should a PHV driver handle assistance dogs in the vehicle?

17. Which type of vehicles must carry passengers while they remain in their wheelchairs?

18. What action should a driver take if they cannot fulfill their duties due to poor health or fitness?

19. How can a driver apply for an exemption certificate regarding assistance dogs?

20. What is the primary goal of investigating complaints about PHV drivers breaking the Equality Act?