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Question 1 of 18
1. Question
Please complete the following passage by selecting a word or phrase and dragging it into the space in the sentence. Any unused words must be dragged into the red box before moving onto the next question.
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It is important that each time a gets into a PHV they receive a quality of service from their private hire .
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Question 2 of 18
2. Question
Please complete the following passage by selecting a word or phrase and dragging it into the space in the sentence. Any unused words must be dragged into the red box before moving onto the next question.
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must keep details all complaints made to .
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Question 3 of 18
3. Question
Please complete the following passage by selecting a word or phrase and dragging it into the space in the sentence. Any unused words must be dragged into the red box before moving onto the next question.
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Operators must report to the any complaints that involve possible , so that they can investigated.
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Question 4 of 18
4. Question
Please complete the following passage by selecting a word or phrase and dragging it into the space in the sentence. Any unused words must be dragged into the red box before moving onto the next question.
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Although your operator will normally deal with , passengers contact the police or directly.
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Question 5 of 18
5. Question
Please complete the following passage by selecting a word or phrase and dragging it into the space in the sentence. Any unused words must be dragged into the red box before moving onto the next question.
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A passgenger might TfL if they are not with the way the operator has dealt their complaint
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Question 6 of 18
6. Question
Please complete the following passage by selecting a word or phrase and dragging it into the space in the sentence. Any unused words must be dragged into the red box before moving onto the next question.
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If TfL a complaint about you, TfL will provide you with the of the complaint and for your comments
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Question 7 of 18
7. Question
Please complete the following passage by selecting a word or phrase and dragging it into the space in the sentence. Any unused words must be dragged into the red box before moving onto the next question.
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When investigating a complaint, TfL can only a decision based on the it receives, so it is important that you to all TfL’s requests for information.
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Question 8 of 18
8. Question
Please complete the following passage by selecting a word or phrase and dragging it into the space in the sentence. Any unused words must be dragged into the red box before moving onto the next question.
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As a PHV , you offer an important service to the public.
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Question 9 of 18
9. Question
Please complete the following passage by selecting a word or phrase and dragging it into the space in the sentence. Any unused words must be dragged into the red box before moving onto the next question.
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As a PHV driver, you a responsibility to make your passengers feel safe when they in your vehicle.
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Question 10 of 18
10. Question
Please complete the following passage by selecting a word or phrase and dragging it into the space in the sentence. Any unused words must be dragged into the red box before moving onto the next question.
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The way that you interact passengers will affect the they will feel about their with you.
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Question 11 of 18
11. Question
Please complete the following passage by selecting a word or phrase and dragging it into the space in the sentence. Any unused words must be dragged into the red box before moving onto the next question.
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It is important that you are and deal with passengers a way that makes them safe and at ease.
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Question 12 of 18
12. Question
Please complete the following passage by selecting a word or phrase and dragging it into the space in the sentence. Any unused words must be dragged into the red box before moving onto the next question.
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You should never a passenger’s personal contact for anything other than relating to the journey.
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Question 13 of 18
13. Question
Please complete the following passage by selecting a word or phrase and dragging it into the space in the sentence. Any unused words must be dragged into the red box before moving onto the next question.
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Contacting a passenger for personal or reasons is unacceptable and a of the passenger’s information.
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Question 14 of 18
14. Question
Please complete the following passage by selecting a word or phrase and dragging it into the space in the sentence. Any unused words must be dragged into the red box before moving onto the next question.
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Drivers who behave in an way will have action against them by TfL and/or the
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Question 15 of 18
15. Question
Please complete the following passage by selecting a word or phrase and dragging it into the space in the sentence. Any unused words must be dragged into the red box before moving onto the next question.
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Other than in an emergency, you not get into the back seat of your while you have passengers on
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Question 16 of 18
16. Question
Please complete the following passage by selecting a word or phrase and dragging it into the space in the sentence. Any unused words must be dragged into the red box before moving onto the next question.
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If your is seriously ill, you should the emergency on 999 immediately
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Question 17 of 18
17. Question
Please complete the following passage by selecting a word or phrase and dragging it into the space in the sentence. Any unused words must be dragged into the red box before moving onto the next question.
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Keep any contact to the minimum required to the help passenger asks for.
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Question 18 of 18
18. Question
Please complete the following passage by selecting a word or phrase and dragging it into the space in the sentence. Any unused words must be dragged into the red box before moving onto the next question.
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You should look at or speak to a passenger a way that makes them uncomfortable
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