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Question 1 of 14
1. Question
Please complete the following passage by selecting a word or phrase and dragging it into the space in the sentence. Any unused words must be dragged into the red box before moving onto the next question.
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Angry violent when at work is acceptable
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Question 2 of 14
2. Question
Please complete the following passage by selecting a word or phrase and dragging it into the space in the sentence. Any unused words must be dragged into the red box before moving onto the next question.
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If a in your vehicle becomes angry or you have a right to say that you will not accept that behaviour or if that fails, and it is safe to do so, to ask them to
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Question 3 of 14
3. Question
Please complete the following passage by selecting a word or phrase and dragging it into the space in the sentence. Any unused words must be dragged into the red box before moving onto the next question.
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You never accept any behaviour towards for any reason
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Question 4 of 14
4. Question
Please complete the following passage by selecting a word or phrase and dragging it into the space in the sentence. Any unused words must be dragged into the red box before moving onto the next question.
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You can with your operator how they can help you from the possibility of or violent behaviour by a passenger
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Question 5 of 14
5. Question
Please complete the following passage by selecting a word or phrase and dragging it into the space in the sentence. Any unused words must be dragged into the red box before moving onto the next question.
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You should check the passenger’s and destination before they get in the – this will help make sure the passenger doesn’t into the wrong vehicle
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Question 6 of 14
6. Question
Please complete the following passage by selecting a word or phrase and dragging it into the space in the sentence. Any unused words must be dragged into the red box before moving onto the next question.
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Be clear with the passenger about where you are taking them, the there, how long it is likely to take and what the fare will be the journey starts
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Question 7 of 14
7. Question
Please complete the following passage by selecting a word or phrase and dragging it into the space in the sentence. Any unused words must be dragged into the red box before moving onto the next question.
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Some behaviour is a that someone is becoming more angry and such as tapping their fingers, aggressive and a raised voice
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Question 8 of 14
8. Question
Please complete the following passage by selecting a word or phrase and dragging it into the space in the sentence. Any unused words must be dragged into the red box before moving onto the next question.
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When has taken drugs or has drunk , it can affect their ability to or communicate clearly and their behaviour can be difficult to predict.
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Question 9 of 14
9. Question
Please complete the following passage by selecting a word or phrase and dragging it into the space in the sentence. Any unused words must be dragged into the red box before moving onto the next question.
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If the passenger cannot clearly to confirm their destination, or is unable to because of drink or drugs, you have the right to to take them in your vehicle.
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Question 10 of 14
10. Question
Please complete the following passage by selecting a word or phrase and dragging it into the space in the sentence. Any unused words must be dragged into the red box before moving onto the next question.
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If the passenger is , extremely unwell or seems to be injured or in an emergency situation, and is no-one else to them, call the emergency services on 999 and stay with them until the services arrive.
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Question 11 of 14
11. Question
Please complete the following passage by selecting a word or phrase and dragging it into the space in the sentence. Any unused words must be dragged into the red box before moving onto the next question.
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If you are unable to the situation you can from the aggressive person and the situation
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Question 12 of 14
12. Question
Please complete the following passage by selecting a word or phrase and dragging it into the space in the sentence. Any unused words must be dragged into the red box before moving onto the next question.
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After an incident, to talk about what happened a friend, a or your operator
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Question 13 of 14
13. Question
Please complete the following passage by selecting a word or phrase and dragging it into the space in the sentence. Any unused words must be dragged into the red box before moving onto the next question.
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It is important for you to where you can go help if you are or assaulted
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Question 14 of 14
14. Question
Please complete the following passage by selecting a word or phrase and dragging it into the space in the sentence. Any unused words must be dragged into the red box before moving onto the next question.
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If something happens you, tell your operator and if , also call the police and/or an ambulance on the incident.
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