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Question 1 of 27
1. Question
What should you do if a passenger becomes angry or violent in your vehicle?
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Question 2 of 27
2. Question
If you experience offensive or violent behaviour due to your race, faith, or gender identity, what type of crime is it?
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Question 3 of 27
3. Question
Which of the following may help you stay safe as a driver?
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Question 4 of 27
4. Question
Why is checking the passenger’s name and destination important before they enter the vehicle?
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Question 5 of 27
5. Question
What should you do if there’s a change in the booking details?
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Question 6 of 27
6. Question
What can help reduce the risk of disagreements with passengers?
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Question 7 of 27
7. Question
What should you do if a passenger becomes aggressive or violent?
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Question 8 of 27
8. Question
What are warning signs of possible aggressive behaviour from a passenger?
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Question 9 of 27
9. Question
When should you trust your own feelings regarding a potential problem?
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Question 10 of 27
10. Question
What might affect a person’s behaviour after consuming drugs or alcohol?
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Question 11 of 27
11. Question
What should you do if a passenger is unable to confirm their destination clearly?
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Question 12 of 27
12. Question
If a passenger is unconscious, what should you do?
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Question 13 of 27
13. Question
How should you respond to someone who is angry or upset?
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Question 14 of 27
14. Question
What can reduce the chance of violence or aggression?
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Question 15 of 27
15. Question
If you can’t calm a situation, what should you do?
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Question 16 of 27
16. Question
What can you do after an incident involving violence or aggression?
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Question 17 of 27
17. Question
What’s important after an attack or assault?
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Question 18 of 27
18. Question
What should you include when recording an incident?
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Question 19 of 27
19. Question
How can installing CCTV cameras help drivers?
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Question 20 of 27
20. Question
What should you do if a passenger becomes violent in your vehicle and you are not able to calm a situation?
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Question 21 of 27
21. Question
What should you do if a passenger is unconscious and there’s no one else to help?
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Question 22 of 27
22. Question
What should you do if you are attacked or assaulted?
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Question 23 of 27
23. Question
What might be affected when someone has consumed drugs or alcohol? (Select two options)
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Question 24 of 27
24. Question
What should you do if a passenger can’t confirm their destination?
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Question 25 of 27
25. Question
What is the purpose of discussing procedures for dealing with unacceptable behaviour?
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Question 26 of 27
26. Question
How can you reduce the chance of violence or aggression from a passenger? (Select two answers)
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Question 27 of 27
27. Question
How can you protect yourself from aggressive passengers?
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